Team 8 Cleaning & Services (“we,” “our,” “us”) provides residential and commercial cleaning services under the terms below. By booking a service, you agree to these Terms & Conditions and acknowledge our policies listed here:
1. Scheduling & Access
Clients are responsible for ensuring access to the property at the scheduled time. If we cannot enter, a 100% service charge applies.
2. Rescheduling & Cancellations
Rescheduling carries a $20 fee. Cancellations within 12 hours are charged 40%; within 5 hours, 60%; and within 30 minutes of the start time or upon arrival, 100%. Excessive clutter may require additional fees or rescheduling.
3. Initial & Recurring Cleanings
Initial deep cleans include up to 3 hours (team of 2). Extra time is billed at $110/hr per team. Recurring rates remain fixed if frequency is maintained.
4. What’s Included / Excluded
Weekly clients receive unlimited inside oven and fridge cleaning. Dishes, garage floors, carpet cleaning, and power washing are extra. We do not handle hazardous waste, mold, or biohazards.
5. Quality Assurance
We do not issue refunds. If you have concerns, notify us within 24 hours and we will return to address missed areas.
6. Payment Terms
Payment is due on the service date. Late payment may suspend future appointments until the balance is cleared.
7. Liability
We are not responsible for pre-existing damage, instability of furniture, or items not properly secured. Please remove fragile or valuable items prior to service.